Return & Refund Policy

2. Cancellation Policy

Cancelling your order

You may cancel your order within 2 hours of placement, provided it has not yet been dispatched. You can cancel your order from your "My Account" page in your account on the Belly and Baby website. Cancellation is only possible before we ship the order.

Once an order has been dispatched, it cannot be cancelled. You may raise a return request after delivery if it qualifies under Section 2.

Cancellations by Belly & Baby

In rare cases, we may need to cancel your order — for example, if a product goes out of stock after your order is placed or if there is a payment verification issue. We will notify you promptly and issue a full refund within 5–7 business days.

3. Refund Policy

When refunds are issued

Refunds are processed only after a return request has been approved and the product has been received and inspected at our facility.

Refund timelines

Refunds are initiated within 5–7 business days of approval. Depending on your bank or payment provider, the amount may take an additional 3–5 business days to reflect in your account.

Refund method

Refunds are returned to the original payment method.

• Prepaid orders: Refunded to the original bank account, UPI, card, or wallet used at checkout. The GST component is included in the refund.

What is not refunded

• Forward shipping charges
• Reverse shipping charges, except where the return is due to our error (wrong or damaged product)

Refund not received?

If it has been more than 10 business days since your refund was approved and you have not received it, please first check with your bank or payment provider as processing times vary. If the issue persists, write to us at care@bellyandbaby.com with your order number and refund confirmation. We will resolve it within 5 business days of your escalation.

4. Adverse Reaction Reporting

We formulate our products to the highest safety standards. If you experience an unexpected skin reaction after using a Belly & Baby product, please stop use immediately and consult a dermatologist if needed.

We take all such reports seriously. Please write to us at care@bellyandbaby.com with the product name, batch number (found on the packaging), a description of the reaction, and when it occurred. We will log your report, investigate with our manufacturing and medical team, and respond within 5 business days. Reporting a reaction does not automatically qualify for a return or refund, but we will assess each case individually and with care.

5. Insurance and Claims

Transit Insurance

All shipments are covered under the courier partner's transit insurance as per standard industry practice.

Claims Process

If you need to file a claim for damaged or lost shipments:

• Contact us within 48 hours with evidence (photos, tracking information)
• We will assist in filing claims with the courier partner
• Resolution timeline depends on courier investigation (typically 7-15 days)

6. Liability and Responsibilities

Our Responsibility

We are responsible for:

• Ensuring your order is properly packaged with adequate protection
• Handing over packages to courier partners in good condition
• Selecting reliable courier partners
• Providing accurate tracking information
• Assisting in resolving delivery issues

Courier Partner Responsibility

Once handed to the courier partner with proof of handover:

• The courier partner is responsible for safe delivery
• We will assist in resolving any issues with the courier
• Claims for courier mishandling will be pursued with the courier partner

Customer Responsibility

Customers are responsible for:

• Providing accurate and complete delivery addresses
• Being available or making arrangements to receive deliveries
• Inspecting packages at delivery and noting damages with the courier
• Notifying us promptly of any issues (within 48 hours)

Limitation of Liability

We make reasonable efforts to ensure timely delivery but are not liable for:

• Delays caused by courier partners, natural disasters, government actions, or force majeure events
• Theft after confirmed delivery
• Delivery failures due to incorrect address information provided by customer
• Inability to deliver due to customer unavailability

7. Consumer Rights

Your Rights Under Indian Law

As per the Consumer Protection Act, 2019, you have the right to:

• Return defective products and receive refund or replacement
• Receive refund for products not matching description
• File consumer complaints with District/State/National Consumer Commission
• Seek compensation for genuine grievances and losses
• Fair treatment and non-discriminatory practices
• Transparent information about products and policies
• Protection from unfair trade practices

E-Commerce Consumer Rights

As per Consumer Protection (E-Commerce) Rules, 2020, you have the right to:

• Clear product information before purchase
• Transparent pricing with all charges disclosed
• Grievance redressal mechanism
• Return and refund policy disclosure
• Protection of personal information

Preservation of Rights

Nothing in this policy limits your statutory rights under:

• Consumer Protection Act, 2019
• Sale of Goods Act, 1930
• Indian Contract Act, 1872
• Other applicable consumer protection laws

This means:

• If this policy provides less protection than law requires, the law prevails
• You can always approach consumer forums regardless of this policy
• Unfair or unreasonable terms are not enforceable
• Your basic consumer rights cannot be contracted away

8. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address customer complaints.

All grievances will be acknowledged within 48 hours of receipt. We aim to resolve all complaints within 30 days.

If your grievance is not resolved to your satisfaction, you may contact:

• National Consumer Helpline: 1800-11-4000 (toll-free) or 1915
• Online: consumerhelpline.gov.in
• Consumer Forum: The District Consumer Disputes Redressal Commission having jurisdiction over your place of residence or our registered office.

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 or any other applicable law in India.

Registered Office: Relvyn Healthcare Pvt. Ltd., B2-47, HUDA COLONY, TIRUMALAGIRI, CHANDANAGAR, HYDERABAD - 500050, TELANGANA, INDIA