Shipping Policy

2. Shipping Costs

We offer free shipping on standard orders. Charges apply for express shipping. All applicable shipping charges will be displayed at checkout before you complete your order. The total amount payable includes product price, applicable taxes, and shipping charges. This complies with the Consumer Protection (E-Commerce) Rules, 2020 requirement for price transparency.

3. Order processing

Orders are processed within 1–2 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next business day. Orders placed before 2:00 PM IST on a business day are typically processed the same day.

4. Secure Packaging

Our products are packaged with extra care to prevent:

• Leakage or spillage
• Breakage (especially for glass containers)
• Damage during transit
• Exposure to extreme temperatures (where reasonably possible)

5. Delivery timelines

• Metro cities: 3–5 business days from dispatch
• Other locations: 5–7 business days from dispatch
• Remote or difficult-to-access areas: 7–10 business days from dispatch

These are estimated timelines and may vary due to courier conditions, weather, public holidays, or other factors outside our control.

6. Order tracking

Once your order is dispatched, you will receive a tracking number via SMS and/or email. You can use this to track your shipment on the courier partner's website or through your account on our website.

7. Delays

We will notify you promptly if a significant delay is anticipated. We are responsible for delays caused by our own processing errors. We are not liable for delays caused by courier partners, natural disasters, government actions, or other events beyond our reasonable control.

8. Lost shipments

If your package is confirmed lost by the courier, we will reship the order or issue a full refund, at your preference.

9. Address accuracy

It is your responsibility to provide a complete and accurate delivery address at checkout. We cannot be held responsible for failed or delayed deliveries due to incorrect or incomplete address information. Address changes can only be made before dispatch — contact us immediately if you need to correct your address.

10. Failed delivery attempts

If delivery cannot be completed, the courier will attempt re-delivery up to 2–3 times and contact you on your registered number. If the order is returned to us due to failed delivery or unavailability, we will contact you to arrange re-delivery. Re-delivery charges may apply. If you choose not to re-attempt delivery, a refund will be issued after deducting applicable shipping charges.

11. Undeliverable Orders

Orders may be undeliverable due to:

• Incorrect or incomplete address provided by customer
• Recipient unavailable for multiple delivery attempts
• Refusal to accept delivery
• Area restrictions or access issues beyond our control
• Courier partner unable to locate address

12. Receiving your order

Please inspect your package at the time of delivery. If the outer packaging is visibly damaged, you may refuse delivery and notify us within 24 hours. If damage is discovered after opening, please see Section 2.

13. Gift Orders

If you're sending products as a gift:

• The package will not include pricing information (invoice will be sent to your email).
• You can add a gift message during checkout.
• Gift wrapping may be available (check at checkout for additional charges if any).