Shipping Policy

2. Shipping Coverage

2.1 Domestic Shipping

We currently ship to all serviceable locations within India. Shipping is available to all states and union territories where our courier partners provide service.

2.2 International Shipping

At present, we do not offer international shipping. Our products are available for delivery within India only.

2.3 Serviceable Areas

During checkout, you can verify if your location is serviceable by entering your PIN code. If your area is not serviceable, we will notify you before you complete payment, and your order cannot be processed.

3. Shipping Costs

3.1 Standard Shipping Charges

Shipping charges are calculated based on:

• Order value
• Delivery location
• Weight and dimensions of the package
• Selected shipping method

3.2 Free Shipping

We may offer free shipping on orders above a certain value. Any free shipping promotions will be clearly displayed on our website and applied automatically at checkout if applicable.

3.3 Display of Charges

All applicable shipping charges will be displayed at checkout before you complete your order. The total amount payable includes product price, applicable taxes, and shipping charges. This complies with the Consumer Protection (E-Commerce) Rules, 2020 requirement for price transparency.

4. Processing Time

4.1 Order Processing

Orders are typically processed within 1-2 business days after order confirmation and payment verification. Processing time excludes weekends (Saturday-Sunday) and public holidays.

4.2 Order Confirmation

You will receive an order confirmation email and message after placing your order. A separate shipping confirmation email with tracking information will be sent once your order is dispatched.

4.3 Cut-off Time

Orders placed before 2:00 PM IST on business days are typically processed the same day. Orders placed after this time or on weekends/holidays will be processed on the next business day.

5. Delivery Time

5.1 Estimated Delivery

Estimated delivery time varies by location:

• Metros and Tier 1 Cities: 3-5 business days
• Tier 2 and Tier 3 Cities: 5-7 business days
• Remote Locations: 7-10 business days

5.2 Factors Affecting Delivery

Delivery times are estimates and may be affected by:

• Weather conditions
• Public holidays and festivals
• Logistical challenges in remote areas
• Regulatory restrictions or local lockdowns
• Incomplete or incorrect address information

6. Shipping Methods

6.1 Courier Partners

We partner with leading courier services in India (e.g., Blue Dart, Delhivery, Ecom Express, Xpressbees) to ensure reliable delivery. The choice of courier partner depends on your location and the service availability.

6.2 Shipping Options

We primarily offer:

• Standard Shipping: Our regular delivery service covering all serviceable PIN codes.
• Express Shipping: Available for select locations at an additional cost (if implemented).

7. Order Tracking

7.1 Tracking Information

Once your order is dispatched, you will receive a shipping confirmation email containing:

• Order details
• Tracking number
• Link to track your shipment
• Estimated delivery date

7.2 Tracking Your Order

You can track your order using:

• The tracking link provided in your shipping confirmation email
• Your account on our website (if registered)
• The courier partner's website using your tracking number

7.3 Tracking Updates

Tracking information is typically updated within 24 hours of dispatch. Please allow sufficient time for the courier partner to update their system.

8. Packaging

8.1 Secure Packaging

All products are carefully packaged to ensure they reach you in good condition. We use:

• Appropriate box sizes for different order combinations
• Protective cushioning materials
• Tamper-evident sealing
• Secure outer packaging

8.2 Product Protection

Skincare products are packaged with extra care to prevent:

• Leakage or spillage
• Breakage (especially for glass containers)
• Damage during transit
• Exposure to extreme temperatures (where reasonably possible)

8.3 Eco-Friendly Packaging

We strive to use recyclable and eco-friendly packaging materials wherever possible while ensuring adequate product protection.

9. Delivery Process

9.1 Delivery Attempt

Our courier partners will attempt delivery to the address provided during checkout. Please ensure:

• The shipping address is complete and accurate
• Someone is available to receive the delivery
• The contact number provided is reachable

9.2 Failed Delivery Attempts

If delivery cannot be completed on the first attempt, the courier will:

• Leave a notification with delivery instructions
• Attempt re-delivery (typically 2-3 attempts)
• Contact you on the registered mobile number

9.3 Unclaimed Orders

If the order cannot be delivered after multiple attempts or remains unclaimed, it will be returned to us. In such cases:

• You will be notified via email and SMS
• Return shipping charges may be deducted from any refund (for orders undeliverable due to customer-related reasons such as incorrect address or unavailability)
• You may arrange re-delivery by contacting us and paying applicable re-delivery charges
• If you do not wish to arrange re-delivery, the order will be subject to our Return and Refund Policy.

10. Delivery Address

10.1 Address Accuracy

It is your responsibility to provide a complete and accurate delivery address. We cannot be held responsible for delays or failed deliveries due to incorrect, incomplete, or insufficient address information provided by you.

10.2 Address Verification

Please double-check your shipping address before completing your order. We cannot guarantee address changes after order confirmation.

10.3 Address Modification

If you need to modify your delivery address:

• Contact us immediately after placing the order
• Address changes can only be made before the order is dispatched
• We will make reasonable efforts to accommodate address changes but cannot guarantee success if the order has already entered the dispatch process

11. Undeliverable Orders

11.1 Reasons for Undeliverable Orders

Orders may be undeliverable due to:

• Incorrect or incomplete address provided by customer
• Recipient unavailable for multiple delivery attempts
• Refusal to accept delivery
• Area restrictions or access issues beyond our control
• Courier partner unable to locate address

11.2 Return to Origin

Undeliverable orders will be returned to our warehouse. We will contact you to:

• Verify the correct delivery address
• Arrange re-delivery (charges may apply for customer-caused issues)
• Process a refund as per our Return and Refund Policy (if you choose not to re-attempt delivery)

12. Receiving Your Order

12.1 Inspection at Delivery

You have the right to inspect the package at the time of delivery. We recommend that you:

• Check for any visible damage to the outer packaging
• Verify the number of packages against your order
• Note any damage or discrepancies in the courier's delivery report before accepting

12.2 Acceptance of Delivery

By accepting delivery, you acknowledge receipt of the package. If you notice damage after accepting:

• Take photographs immediately
• Contact us within 48 hours with photos and order details
• Refer to our Return and Refund Policy for further steps

12.3 Damaged or Incorrect Shipments

If you receive a damaged or incorrect shipment:

• Ideally, refuse the delivery and note the reason with the courier
• If already accepted, take photographs immediately showing the damage
• Contact us within 48 hours with photos and order details
• We will investigate and resolve as per our Return and Refund Policy

Important: For damaged deliveries, we require photographs and courier delivery reports as evidence to process claims with our shipping partners.

13. Split Shipments

13.1 Multiple Shipments

If your order contains multiple products, they may be shipped separately based on:

• Product availability at different warehouses
• Warehouse location optimization
• Shipping logistics and efficiency

13.2 Notification

You will be notified separately for each shipment with individual tracking information. Shipping charges (if any) will be calculated for the complete order, not separately for each shipment.

14. Order Delays

14.1 Potential Delays

While we strive for timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

• High volume during sale periods or festivals
• Weather conditions and natural calamities
• Courier partner operational delays
• Local restrictions, lockdowns, or government orders
• Public holidays
• Infrastructure issues (road blockages, flight cancellations, etc.)
• Other unforeseen circumstances

14.2 Notification of Delays

We will make reasonable efforts to notify you promptly if we anticipate any significant delays in your order delivery. This may be through email, SMS, or both.

14.3 Our Responsibility for Delays

We are responsible for delays caused by our processing errors or failures. We are not liable for delays caused by courier partners, natural disasters, government actions, or other events beyond our reasonable control (force majeure events).

15. Shipping During Peak Seasons

15.1 Festival and Sale Periods

During peak shopping periods (festivals, sales events, holiday seasons), please note:

• Processing times may be extended by 1-2 business days
• Delivery may take 2-3 days longer than usual
• Increased order volumes may affect our courier partners
• We will update expected timelines on the website during these periods

15.2 Planning Ahead

We recommend placing orders well in advance during peak seasons to ensure timely delivery, especially for time-sensitive occasions.

16. Health Emergency Protocols

16.1 Safety Measures

In the event of health emergencies (pandemics, epidemics), we follow all applicable government guidelines and safety protocols:

• Contactless delivery may be implemented
• Additional sanitization of packages
• Courier partners follow safety protocols
• Delivery times may be affected by restrictions or lockdowns

16.2 Service Disruptions

Delivery services may be temporarily suspended or delayed in areas under lockdown, containment zones, or other government-imposed restrictions. We will notify affected customers and offer alternatives including order cancellation with full refund.

17. Prohibited Items for Shipping

All our products are cosmetic products that are legally permitted for shipment within India. However, we comply with all carrier restrictions and regulatory requirements. We will not ship if:

• The product is banned or restricted in the destination area by local laws
• Local regulations prohibit delivery of cosmetic products
• Courier partners are unable to service the area due to operational constraints
• Government restrictions prevent delivery

18. Lost or Stolen Packages

18.1 In-Transit Loss

If your package is lost during transit:

• Contact us immediately with your order details
• We will investigate with our courier partner
• If the courier confirms loss, we will issue a replacement or refund as per your preference and our Return and Refund Policy

18.2 Post-Delivery Theft

We are not responsible for packages stolen after confirmed delivery (as verified by courier tracking and delivery confirmation). We recommend:

• Providing a secure delivery address where someone can receive packages
• Using office addresses if no one is home during the day
• Requesting signature confirmation if your area has security concerns
• Tracking your package to know when delivery is expected
• Installing security cameras or using secure delivery boxes where possible

18.3 Delivery Disputes

If you dispute a delivery marked as "delivered" by the courier:

• Contact us within 24 hours
• We will investigate with the courier partner
• If the courier cannot provide proof of delivery (signature, photo), we will issue a replacement or refund
• If the courier provides valid proof of delivery, we cannot issue replacement or refund

19. Duties and Taxes

19.1 Included Taxes

All applicable taxes (GST, etc.) are included in the product price and shipping charges displayed at checkout as required by law.

19.2 No Hidden Charges

There are no additional charges or duties payable at delivery for domestic orders within India. The amount shown at checkout is the final amount you pay.

20. Special Delivery Locations

20.1 Military and Government Institutions

Deliveries to military bases, government institutions, defense establishments, or other restricted areas:

• May require additional documentation or authorization
• May experience extended delivery times due to security protocols
• May have specific delivery protocols that must be followed

Please contact us before placing the order if you have a special delivery address so we can verify serviceability and requirements.

21. Gift Orders

21.1 Gift Shipping

If you're sending products as a gift:

• The package will not include pricing information (invoice will be sent to your email)
• You can add a gift message during checkout (if feature is available)
• Gift wrapping may be available (check at checkout for additional charges if any)

21.2 Gift Delivery Issues

For gift orders, please ensure the recipient:

• Is aware of the incoming delivery
• Will be available to receive it or has made arrangements
• Has been provided with your contact information in case of delivery issues

22. Bulk Orders

22.1 Large Quantity Orders

For bulk orders or institutional purchases:

• Contact Us before placing the order
• Special shipping arrangements may be made
• Delivery timelines may vary based on order size and location
• Custom quotes may be provided for shipping
• Different terms may apply (to be agreed upon in writing)

23. Shipping Restrictions

We reserve the right to refuse or cancel shipping to:

• Unserviceable areas where courier partners do not operate
• Addresses identified as potentially fraudulent or high-risk based on our fraud detection systems
• Locations where legal restrictions or regulatory compliance issues apply
• Invalid, incomplete, or suspicious addresses

If we cancel shipping for these reasons, we will notify you and provide a full refund.

24. Liability and Responsibilities

24.1 Our Responsibility

We are responsible for:

• Ensuring your order is properly packaged with adequate protection
• Handing over packages to courier partners in good condition
• Selecting reliable courier partners
• Providing accurate tracking information
• Assisting in resolving delivery issues

24.2 Courier Partner Responsibility

Once handed to the courier partner with proof of handover:

• The courier partner is responsible for safe delivery
• We will assist in resolving any issues with the courier
• Claims for courier mishandling will be pursued with the courier partner

24.3 Customer Responsibility

Customers are responsible for:

• Providing accurate and complete delivery addresses
• Being available or making arrangements to receive deliveries
• Inspecting packages at delivery and noting damages with the courier
• Notifying us promptly of any issues (within 48 hours)

24.4 Limitation of Liability

We make reasonable efforts to ensure timely delivery but are not liable for:

• Delays caused by courier partners, natural disasters, government actions, or force majeure events
• Theft after confirmed delivery
• Delivery failures due to incorrect address information provided by customer
• Inability to deliver due to customer unavailability

Important: Nothing in this section limits our liability for losses caused by our negligence or breach of statutory duties under the Consumer Protection Act, 2019 or other applicable laws.

25. Insurance and Claims

25.1 Transit Insurance

All shipments are covered under the courier partner's transit insurance as per standard industry practice.

25.2 Claims Process

If you need to file a claim for damaged or lost shipments:

• Contact us within 48 hours with evidence (photos, tracking information)
• We will assist in filing claims with the courier partner
• Resolution timeline depends on courier investigation (typically 7-15 days)

26. Changes to Shipping Policy

26.1 Modifications

We reserve the right to modify this Shipping Policy at any time to reflect changes in our operations, courier partners, or legal requirements.

26.2 Notification

Material changes will be posted on our website. We will make reasonable efforts to notify customers of significant changes through:

• Website notification
• Email to registered customers (for major changes)

26.3 Effective Date

Changes will be effective immediately upon posting unless otherwise specified. Orders placed before changes will be governed by the policy in effect at the time of order.

26.4 Continued Use

Your continued use of our website and services after changes constitutes acceptance of the modified policy.

27. Consumer Rights

27.1 Statutory Rights

Nothing in this Shipping Policy affects your statutory rights under the Consumer Protection Act, 2019 or any other applicable consumer protection laws in India.

27.2 Grievance Redressal

If you have complaints about shipping or delivery, please contact our Grievance Officer as detailed in our Terms and Conditions.

28. Contact Information

For questions about shipping, to track your order, or to report delivery issues, please contact us: